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Welcome to BaladEx — the B2B online marketplace connecting businesses with high-quality industrial equipment and parts across Saudi Arabia. By accessing or using our platform, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Definitions
Platform: Refers to the BaladEx website and associated services.

Vendor: Any business entity registered on the platform to offer products or services.

Buyer: Any business or individual purchasing products or services via the platform.

User: Any person or entity accessing or using the platform, whether as a vendor or buyer.

Content: Any data, text, images, videos, or other material uploaded or displayed on the platform.

2. Platform Usage
By using BaladEx, you agree to:

Use the platform for lawful business transactions.

Provide accurate, complete, and current information during registration and product listing.

Maintain confidentiality of your account credentials and accept responsibility for all activities under your account.

Not misuse, hack, or interfere with the platform’s operation.

3. Vendor Responsibilities
Vendors must:

Ensure product listings are accurate, legal, and compliant with all applicable laws and regulations in Saudi Arabia.

Honor prices, descriptions, and terms listed.

Manage inventory availability and timely delivery.

Provide post-sale support as needed.

Abide by BaladEx’s quality standards and guidelines.

BaladEx reserves the right to review, approve, suspend, or remove any vendor or product listing that violates these terms.

4. Buyer Responsibilities
Buyers must:

Provide accurate purchase and shipping details.

Comply with agreed payment terms.

Not engage in fraudulent transactions or abusive conduct.

Review and confirm orders carefully before checkout.

5. Fees and Commissions
BaladEx charges vendors commission fees on successful transactions, as outlined in the platform’s pricing plans.

Additional optional services (e.g. advertising, premium listings) may incur extra fees.

All fees are subject to VAT in accordance with Saudi tax regulations.

6. Payment and Refunds
BaladEx acts as an intermediary for payments between buyers and vendors.

Refunds and returns are subject to each vendor’s policy, provided it complies with applicable consumer protection laws.

BaladEx may mediate disputes when necessary but holds no financial liability for vendor-buyer agreements.

7. Intellectual Property
All content, branding, and platform design are owned by BaladEx or licensed to it.

Users must not reproduce, copy, or exploit any part of the platform without prior written permission.

8. Limitation of Liability
BaladEx provides the platform “as is” and makes no warranties regarding product quality, vendor reliability, or transaction outcomes.

BaladEx shall not be held liable for any direct, indirect, incidental, or consequential losses arising from platform use.

9. Termination
BaladEx may suspend or terminate accounts for:

Breach of these Terms and Conditions.

Unlawful or unethical conduct.

Inactivity or failure to meet platform standards.

10. Governing Law
These Terms and Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jeddah, KSA.

11. Amendments
BaladEx reserves the right to modify these Terms and Conditions at any time. Continued use of the platform constitutes acceptance of any updates.